Welcome and thank you for trusting us to help you bring your event to life. 

First things first - fill out our contact us form or give us a call, and our amazing event hire specialists will work with you.

What we need to know first up:

• The date of your event - if you don't have a set date, a month and year will get us started
• Venue address - we do need to know if it is a private property/ holiday accommodation or purpose-built venue - this helps us in planning delivery and accessibility
• Gust numbers - don't worry if this is not finalised yet - an estimation or expected number is fine
• Hire items you are interested in - again, just a general idea of what you're looking at is fine

WE will build a quote for you and email through to you as soon as we can - this may sometimes take a few days, particularly during our busy periods.

It can take a few days for our event specialists to get a quote to you. This is becuause we are looking at all our events booked in and need to make sure we have our items available and can get them to you in time for your event.

We do understand that sometimes, last minute events pop up (a week before the date) and we will try our best to ensure you can have the items you are after. However, it does take time to prepare the quote, invoice and have the order packed and ready for delivery or collection. 

If it is too close to your event date, we may not be able to assist you.

We do not currently have a showrooom, all of our items are stored in our main warehouse, as well as several other storage sheds in the area. You are welcome to book an appointment during office hours (9am-4pm) to see items, and we can arrange for them to be taken out of storage and available for you have a look at.

Please note, we cannot setup marqueees for viewings, as these are often several-hour installs.

We do also have extensive and clear lookbooks and photos of all our stock, which we can email through to you.

We are also happy to answer any questions you may have about any of our items.

Once we email a quote off to you, it is valid for a total of 14-days.

After the 2-weeks, we will touch base via email to see if you have any questions, or would like to make any changes to your quote.

After this time, if you're not ready to book any items, we will need to close off the quote to make the items available for other clients. We can of course revisit this at a later date, but can make no guarantee of availability of the items, or space in our delivery run.

If you decide you're happy with your quote and would like to go ahead,  we will secure the booking with a non-refundable holding deposit. Once this is paid, we can make changes to your booking as you like, and will work through this process with you.

Customer collections are available on some items only. Please ask our event hire specialists if you would like to pick up your hire items.

Customer collections are from our warehouse in Goonellabah, weekdays between 9am-4pm and by apointment only. 

You will need a suitable vehicle that will hold and transport the items safely and securely.

Please note there may be no one here to help you load and secure the items. Damages may be charged.

Marquees are not pick up items.

Our delivery fees are unique to each order and take into consideration: equipment on the order, location, access, crew labour time, vehicle expenses and after hour collection times (if needed). Please note delivery or collection on weekends and public holidays do incur a surcharge.

The delivery fee will be the last item on your quote and will be added when the delivery address is provided and the order mostly finalised.

Refundable security bonds are charged out relative to the size and value ofthe items ordered. 

Bonds are fully refundable or part thereof, once the order is collected and checked back at the warehouse.

It is up to the hirer to ensure all our items are together and ready for collection at the time/day given for our crew to collect.

Replacement costs for all breakages/missing items will be taken from the bond and we will contact yourself, your planner, caterer or venue with a list of missing items to help you recover and get the items back to us within two weeks of your event. If the items are returned to us within this 2 weeks, we will not charge for their replacement.

For more information on refundable bond - refer to our T&C available on request or at the end of your quote/hire sheet.

During our busier times, it can sometimes take up to a week after arrival at our warehouse for all items to be washed and returned to our shelves.

This is why we ask that all food/drink-related items are free from food scraps. Just a rinse off is acceptable, but we are grateful if items can be given a full wash.